On the surface, all tour operators are doing the same thing – buying or operating various holiday components, and packaging and reselling them. On that basis, commercially available computer systems should be able to cater for all the industry standard requirements out there, right? Choose a supplier, install and configure the software, load up the product and off you go. But in reality it’s never that easy.
Ian Showell is Consultant Business Analyst and Project Manager for 2 Aardvarks Ltd working with a number of clients on travel industry system development and process improvement projects