As a travel business (or indeed any business), it is a basic necessity to be able to create reports in order to operate and manage the company effectively. In my experience, reporting is usually very bespoke to the business in question. Different companies have different things that make them tick - load factor, profit, exposure, passenger numbers etc, and even greater variation in terms of operational needs and practices.
Recently I have been helping users of the Tiger Bay Tour Operator system to get to know the data they have available to them and create some bespoke reporting for their businesses. The Tiger Bay system includes a reporting suite with a good range of operational, financial and management reports that can be run within the user interface. Further reporting opportunities are provided in the form of partially de-normalised MS-SQL views.
Ian Showell is Consultant Business Analyst and Project Manager for 2 Aardvarks Ltd working with a number of clients on travel industry system development and process improvement projects