I reckon its 10 years since I first went to the Travel Technology Europe show. I needed to replace the green-screen inventory and booking system in the tour operator I was working for at the time and thought this was a good place to start. In those days I was quite new to the technology side of travel, having worked in product management and pricing up until then. I don't remember going to any of the conference sessions back then, but it did start off a process of meeting potential suppliers, which eventually led to a successful implementation of Comtec's Travelink system.
So here are some of the things I thought were interesting from the 2017 show:
70% of IT projects fail
Evolution of Travel Technology
Importance of Skilled People in Travel Tech
Speed and UX
Andrea Mestriner of Hotels.com spoke about how strongly page load speed impacts on user experience. He said the brain processes information in the real world in about 0.1 seconds. A delay of 1 second in a page loading is noticeable but acceptable, but a delay of 10 seconds in many cases would lose the user altogether. Andrea's slide in the image shown gives some examples of how improvements in speed can have a real business impact, e.g. 100ms quicker meant 1% increased revenue for Amazon.