Load Off Your Back - you can now book online!
Load Off Your Back is an independent walking holiday product. Your luggage is transferred from hotel to hotel as you walk along a long distance path such as the Hadrian's Wall Path. The Load Off Your Back company was acquired by Ramblers Worldwide Holidays (RWH) a few years ago and has been operated using spreadsheets, Word documents etc. As the booking volume has grown, this way of working has become unsustainable.
2 Aardvarks was asked to integrate Load Off Your Back into the main RWH back office systems and processes. This is not a straightforward task, as RWH operated fixed-departure, group holidays and Load Off Your Back is more of a bespoke FIT product.
I managed the project, worked with users to map out existing business processes, analysed and designed how LOYB could be integrated with Travelink and other RWH processes, trained users and wrote the technical briefs for the 3rd party developments. I was also hands-on with writing SQL, XML, XSL, HTML and Laserfiche (www.laserfiche.com) workflows to support the changes.
Abercrombie & Kent - pilot of FIT packaging system
Image from: www.abercrombiekent.co.uk
Abercrombie & Kent are an international luxury travel business with over 50 offices worldwide. They were founders in the Travel Studio back office system for tour operators (www.opendestinations.com), but currently each office uses this in isolation, with no company-wide sales platform.
I have been working alongside other consultants and A&K's own IT staff as part of an agile team delivering a new browser-based interface that brings together the product from the different A&K companies and handles pricing and production of client proposal documents.
Certificate in User Experience
In November, 2 Aardvarks went back to school and attended the Nielsen Norman Group 'Usability Week' (www.nngroup.com/training). This was an intensive course in user experience and usability, covering interaction design, user testing, user-centered design and usability in an agile context. I subsequently took a series of exams to achieve the ux certification.
See my blog posts from usability week:
6 Things I learned about Usability - Usability Week Day 1
Annoying Things Around St Pancras Station
My Chance at the Apprentice
And in 2015...
Please get in touch if you would like some 2 Aardvarks help with your travel industry project!